Shipping policy

Welcome to Orca.deals, where we aim to offer you the best in products and service. Our commitment extends to ensuring a seamless shipping experience. Please find below our Shipping Policy, which includes details on processing times, rates, and standard shipping times.

Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 22:00 Central Standard Time (Chicago).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Shipping Rates & Delivery Estimates

  • Estimated Delivery Time: 6-10 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: It will take a total of 7-12 business days to receive your order.
  • Free Shipping: Orders $40 or more in USD qualify for free shipping.
  • Flat Rate Shipping: $5.00 for orders under $40 in USD.

Shipment Confirmation & Order Tracking

Upon shipping, you will receive a Shipment Confirmation email that includes your tracking number. Tracking information will become available within 24 hours of dispatch.

Customs, Duties, and Taxes

Orca.deals is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the customer’s responsibility and may vary according to your country’s regulations.

Missing Items Procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@orca.deals
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Return Policy

  • Returns: Returns are accepted within 30 days of DELIVERY DATE.
  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Orca.deals will cover the return shipping costs.
  • Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

Restocking Fee

  • No Restocking Fee: Orca.deals does not charge a restocking fee for any returns.

Return Delivery Cost

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Company Information:

Website name: Orca.deals
Company name: Alta Labs Inc
Address: 11900 Jollyville Rd #202885, Austin, TX 78759 USA
E-Mail: support@orca.deals
Phone: +1 5124128200
Customer service: Monday to Friday between 9:00 am to 5:00 pm.