We recommend placing the diffuser in a central room and starting on a mid-to-high intensity for the first 20–30 minutes to prime the space. Large homes or closed HVAC systems can slow distribution; our unit is designed to cover up to 1000 sq ft but may take longer to fill multiple rooms. If output seems weak, check the oil level, ensure the atomizer is seated correctly, and try the remote or app to increase intensity. If it still doesn't emit scent, contact our support and we'll walk you through troubleshooting or arrange a replacement.

Yes — the Luxeo™ Hotel Scent Diffuser uses cold-air diffusion with no heat, flame, or pressurized aerosols, making it safer than heat-based diffusers. Our included oils are formulated without harsh or hazardous ingredients, but we still advise placing the unit out of reach and avoiding direct contact with animals or small children. If your pet has respiratory sensitivities, consult your veterinarian before use. We prioritize safety and include clear usage guidance in the box and online support.

Our price reflects cold-air, heat-free technology, premium recycled-aluminum construction, a rechargeable battery, Wi‑Fi/app and remote control, and luxury hotel-inspired fragrance oils. The unit covers up to 1000 sq ft and delivers consistent, residue-free scenting that cheaper warmers and sprays can't match. We include a 30-day return policy so you can try it risk-free, and we offer refill oils and larger bottles for better long-term value. Many customers tell us the luxury experience and reliability justify the cost.

First, ensure Bluetooth is enabled for initial pairing, then follow the in-app setup steps to connect to your 2.4 GHz Wi‑Fi network. Try restarting the diffuser and your phone if pairing fails, and make sure the app is updated to the latest version. If you still have issues, visit our Help Center at support and our team will guide you step-by-step. We also provide quick firmware updates that can resolve many connectivity problems.

Oil life depends on intensity and runtime: on low settings a 20ml bottle can last several weeks, while constant high output in an open 1000 sq ft area may last a few days. Many customers use the sampler to decide their favorite scent, then switch to larger refill bottles for longer life and better value. We list estimated run-times for each fragrance on the product page and offer refill options to keep your home consistently scented.

The Luxeo™ diffuser is engineered to run quietly and unobtrusively; most customers describe it as whisper-quiet. If you notice unusual noise, check that the unit is on a flat, stable surface and that there are no obstructions near the intake. The app and remote let you schedule run times so it doesn't need to operate constantly. If your device appears to run non-stop or is louder than expected, contact support and we'll help troubleshoot or replace the unit if needed.

Start by checking the oil reservoir, battery charge, and that the oil cartridge is inserted correctly; sometimes reseating the cartridge and restarting the unit fixes flow issues. Clean the diffuser per our instructions to remove any buildup, then try a firmware update via the app. If the issue persists after basic troubleshooting, open a support ticket through our Help Center and we will arrange repair or replacement under our returns/warranty policy.

The diffuser features a durable recycled-aluminum body with premium finishes designed to fit modern decor. Its approximate dimensions are 3.5 x 3.5 x 11 inches, making it compact yet powerful enough to cover up to 1000 sq ft. The rechargeable battery enables cordless placement and easy repositioning throughout your home. Detailed specs are included on the product page and in the user manual.

We offer a hassle-free 30-day return policy — if you're not satisfied, return the item within 30 days for a full refund. For defective units or operational issues, contact our support team and we will evaluate repair or replacement under warranty. Start any return or claim through our Help Center at support and we'll guide you through the process quickly. Our goal is to make the experience risk-free so you can try the product with confidence.